Spa Guest Satisfaction & Loyalty Research
The satisfaction & loyalty of spa-goers is critical to a Spa’s repeat and referral business.
Satisfaction & loyalty should be measured on an ongoing basis for both free-standing spas
and those within lodging properties. Surveying is conducted online and, if appropriate,
is supported with an online Management Reporting System. Importantly, both Day and
Overnight guests can be surveyed. The surveys are customized to address all important
operational and marketing issues, and performance ratings can be broken down by
therapist, aesthetician and technician.|