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Their loyalty-based feedback system is a great fit with our priorities. We definitely give Guest Research a ‘10’.
Jeff Kmiec, President & Managing Director, The Greenbrier
Guest Research’s NPS System enables us to fully measure guest satisfaction and helps us to best manage guest loyalty. We currently use their system at eight of our properties and consider Guest Research a valued and essential partner within our operations.
Julie Ard, Senior Vice President, Marketing, Boyne Resorts
Since partnering with Guest Research, we have used Net Promoter scoring to measure guest loyalty. It has enabled us to respond quickly and further enhance the guest experience. We would recommend Guest Research to hospitality service providers throughout the travel industry.
John Brost, General Manager, All Star Vacation Homes
Guest Research conducts for Crystal Mountain Resort satisfaction research for our guests, meeting planners and employees. The research is not only more comprehensive than what other companies provide, but Guest Research’s team provides the consultative support we need to maximize the value of the information. Most importantly, the research has helped us achieve real increases in satisfaction, revenues and profits.
Chris MacInnes, Senior Vice President, Crystal Mountain Resort
We solicited a variety of bids for our destination’s Visitors Study and we found Guest Research’s system to be superior. It’s easy to execute and manage, provides detailed and useable information related to visitor demographics and experiences, and it cost significantly less than other systems. I recommend them to my colleagues at other DMOs.
Richard Goldman, Executive Director
St. Augustine, Ponte Vedra & The Beaches Visitors and Conventions Bureau
We highly recommend Guest Research's Net Promoter System. Their software is powerful, yet easy to use, and their team has worked closely with us to significantly increase our guest and meeting planner satisfaction and loyalty.
Scott Brewton, Senior Vice President & General Manager, Pinehurst Resort & Spa
We have partnered for many years with Guest Research. The satisfaction and loyalty research they conduct with us for our guests, homeowners and employees is critical to our company’s growth.
Peter Dann, Executive Vice President, East West Resorts
We have been using Guest Research, Inc. for both our Meeting Planner and Guest Satisfaction Research for years. The research is fully customized for our complex resort, and the Online Management Reporting System brings clarity to the statistical data and guest comments. We have come to rely on the information they provide, and this research has become a critical component of our overall Quality Assurance System at Nemacolin Woodlands.

Scott Hannah and his team are as good as it gets in the Industry!!
Dennis Noonan, Director of Sales, Nemacolin Woodlands Resort
We love the real-time feedback, the NPS scoring and the real-time benchmarking. We switched to working with Guest Research, Inc. because of their ability to provide this level of feedback quickly. As strong Promoters of Guest Research’s methodology, we give them a ‘10’.
Scott Clarkson, Vice President Marketing & Sales, Crested Butte Mountain Resort
NPS is one of the most critical financial metrics our three resorts use, and it has had a tremendous impact on our revenue growth, with the enhanced guest loyalty positioning us well for the future. It has been firmly integrated into our culture.
Tyler Fairbank, CEO, The Fairbank Group
Based on a recommendation from another ski area, Camelback Mountain Resort reached out to Guest Research late in the fall of 2008 in order to set up its Guest survey system for the upcoming winter. Despite the timing, the Guest Research team delivered the system in time for that winter and were very responsive to all our needs, and they continue to be so to this day. We use it both for summer and winter. The robustness of their system provides the entire management team the tools we need to keep track of our NPS scores and stay in touch with our Guests, one at a time. Since adopting the Guest Research NPS system, we have achieved significant increases in our Net Promoter Score. Guest Research’s Net Promoter-based tool is one I could not think of getting by without.
Charles Blier, EVP/GM, Camelback Mountain Resort
Guest Research’s Homeowner NPS research has provided us with valuable feedback from our owners, which is helping us better manage our partnerships. The insight into our owners’ opinions will most certainly help us increase their loyalty and referrals.
Jonathan “JP” Parrish, President and Principal Broker, The Parrish Collection Kauai
Guest Research conducted a year-long Visitor Study for Estes Park that was the basis of our Strategic Marketing Plan. The representative sampling of visitors was critical to our stakeholders’ acceptance and buy-in of the data.
Peggy Campbell, President & CEO, Visit Estes Park
Loyalty and NPS measurements are so critical to our revenues that we have made loyalty the first and most important part of our annual marketing plans.
Matthew Harris, General Manager, Boar's Head

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