Our Net Promoter System®


Here are a few of the key features of our satisfaction and loyalty measurement systems that help produce higher repeat and referral business and higher revenues and profits:

  • Surveys may be of any length to fit most any budget; our shorter surveys typically have 2-40 questions
  • Guest feedback is captured online and real-time via post-departure surveying
  • Captured feedback resides in a custom-designed, high functionality online Management Reporting System (“MRS”) that now includes a Correlation Calculator to quantify what's important to your guests
  • Surveys include quantitative ratings, open-end comments and marketing/profile questions
  • All feedback can be easily segmented by guest segment, demographic variables and other marketing variables
  • Benchmarking to similar-quality competitors may be available
  • Complimentary consultative support, industry Best Practices and personalized service are provided by our Account Managers to help drive higher revenues
  • All services are unconditionally guaranteed