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Net Promoter Scores

Here are a few of the key features of our satisfaction and loyalty measurement systems that help produce higher repeat and referral business and higher revenues and profits:
  • Tracking of Net Promoter Scores (“NPS”)
  • Tracking of Promoter, Passive and Detractor percentages
  • Customized, in-depth online surveys that provide significantly greater feedback
  • Sophisticated surveys with branching and “if-then” probing
  • Real-time feedback
  • Real-time competitive benchmarking
  • Easy-to-use online Management Reporting System (“MRS”)
  • Feedback may be filtered in MRS by segment, demographic factor, loyalty category, etc.
  • Higher response rates than other systems
  • Optional seasonal, analytical roll-up reports
  • Complimentary consultative support to help increase the NPS scores and loyalty
  • Best practices for increasing NPS and loyalty
  • Optional Satisfaction Drivers Analyses to quantify what’s most important to your guests
  • May be integrated with other components of a Quality Assurance System
  • Not just a feedback system, but also a marketing system
  • Unconditionally guaranteed
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